Refund Policy

The Service provides digital services, including AI content generation, access to paid features, and one-time token-pack purchases.

The User understands that these services are delivered digitally and performance begins immediately when a feature or generation is activated or tokens are credited.

Purchases of tokens and other digital services are final and non-refundable except in the cases expressly listed in this Policy.

Once generation begins, tokens are used, or access to a feature is granted, the service is considered rendered.

A refund may be considered if tokens were charged but generation did not actually start; a technical failure occurred on the Service side; a payment was charged twice; paid access was not provided because of a system error; or a billing error caused a duplicate charge.

Each request is reviewed individually.

No refund is provided where the User is dissatisfied with a generation result, content was generated successfully, tokens were used in whole or in part, the User chose the wrong token pack, token amount, or payment method, access was restricted for a breach of Service rules, or a result does not meet the User’s subjective expectations.

The User understands that AI generation is probabilistic and automated.

Token packs are one-time purchases and do not include automatic renewal or recurring charges.

Unless applicable law requires otherwise, credited and used tokens are non-refundable.

A refund request must be submitted within seven calendar days of payment. Requests submitted after that period may be rejected.

To request a refund, the User must contact support, provide payment details, describe the issue, and supply any additional supporting material requested.

Requests are reviewed within five business days.

Where technically possible, funds are returned through the same payment method used for the purchase. The time until funds are received depends on the bank, payment system, or payment provider.

The Service may refuse a refund where it identifies fraud, attempts to abuse this Policy, repeated unsubstantiated requests, or a breach of the Service Terms.

The Service may change this Refund Policy without prior notice. The current version is always published in the Service interface or on Syntasy.pro.

For questions about refunds or payments, contact the Service through Syntasy.pro, the @Contentlaboratorybot Telegram bot, or the Service support team.